CAREER OBJECTIVE
A highly dedicated personality with comprehensive knowledge in planning, organizing and
implementing, seeking a suitable position where this knowledge is sure to add value to the
organization as well as my career.
ACADEMIC QUALIFICATION
2014 MSS in Political Science
National University
(Sirajganj Government Collage,Sirajganj)
Result- CGPA- 2.91 out of 4.00
2013 BSS in Political Science
National University
(Sirajganj Government Collage,Sirajganj
Result- CGPA- 2.74 out of 4.00 )
2009 Alim
Hajee Ahmed Ali Alia Kamil Madrasah
Group: Humanities, Madrasah Board
Result- GPA- 3.25 out of 5.00
2007 Dakhil
Jamuna Setu Dakhil Madrasah
Group: Humanities, Madrasah Board
Result- GPA- 4.58 out of 5.00
WORKING EXPERIENCE
1. I had worked in DIGICON Technologies Ltd. at Nikunja-2, Khilkhet, Dhaka-1229. (25
March, 2018 to 11 February, 2019) —As a Customer Service Representative.
2
Duties/Responsibilities: Handle 90+ calls daily, with duties including signing up new
customers, retrieving customer data, presentg relevant product information, and canceling
services
? Trained two new employees in how to use Kayako, entering customer data and organizing
customer interaction logs
? Received an average 85% customer satisfaction rating to date, 15% higher than company average
? Research complicated cases without prompting to provide more comprehensive service to
customers
? Suggested a new tactic to persuade canceling customers to stay with the company, resulting in a
5% decrease in cancellations
2. I am working in Metlife for (Part Time) at Mohammad agency,Middle Badda, Badda,Dhaka1212 (1st January 2018 to Still Now) —As a Financial Associate.
Duties/Responsibilities: Selling of company's financial liability products and leading sales team
to achieve sales targets. Leading a team of liability operation to ensure prompt customer service.
3. I had worked in Lecture Publication Ltd. at Sattara Center (14 th floor), 30/A Naya Paltan,
Dhaka-1000 (1st March 2019 to 1
st
November 2019) —As a Writer and Editor.
Duties/Responsibilities : Existing Book, New Book, New Writing, New Writing (Add file),
Question Solution, Suggestion Marking, Correction, Problem Solve, Edit and Research.
4. I am working in Al-Arafah Hajj Group at 86/1,Naya Paltan (6th floor) Dhaka-1000. 1st
November 2019 to Still Now As an Air Ticketing Reservation Officer.
Duties/Responsibilities : Air Ticketing & Reservation Maintain all online/ offline marketing
communications on social media, email, website etc. Ticket Issue, Re Issue, Refund, Cancel in
Galileo, Abacus, Amadeus and web base.
SPECIALIZATION
Computer Skill:
Computer Fundamental, MS Word , Excel Word, Access, Power Point, Internet Browser, E-mail
etc.
COMMUNICATION SKILL:
3
? Having awesome presentation & selling skill over phone.
? Having understanding of nice telephone etiquette.
? Solve & achieve the given targets.
? A writer developing subject ideas, drawing on personal interest and topical issues and
write
LANGUAGE PROFICIENCY
English: Professinal working proficiency. Bengali: Full professional proficiency
PERSONAL DETAILS
Father’s Name : Mohir Uddin
Mother’s Name : Kajuli Begum
Date of Birth : 31/12/1992
Marital Status : Unmarried
Nationality : Bangladeshi
Religion : Islam
Height : 5.6”
Parmanent Address : Vill: Ramgati, P.O: Bangbaria, P.S: Sirajganj, Dist: Sirajganj
Blood Group : B
+ve (Positive)
Hobbies : Internet Browsing, Reading,Writting, Sweeming, Journey to new places
REFERENCE
S M Md Noor-Nobi
Professor
Department of Political Science
Sirajgang Govment Collage,Sirajgang
Relation: Teacher
Md. Serajul Arefin
(Manager )
Integrated Rollout Implementation
Robi Axiata Limited
Relation: Sir
DECLARATION
I solemnly declare that all the above information correct to the best of my knowledge.
